Return Policy:
Products Ineligible for Return:
1: All 12 Gauge Less-Lethal Ammunition sales are final and not eligible for return.
2: All BGR - Bad Guy Repellent (Aerosol Spray) sales are final and not eligible for return.
3: All chemical (Byrna Pepper & Byrna MAX) and inert (Byrna Pro Training) projectile sales are final and not eligible for return.
4: All book, print, media, or digital item sales are final and not eligible for return.

We understand that from time to time a customer has a change of heart after placing an order. Any online orders cancelled before shipping will be refunded in full. Returns of shipped or in-person purchased products are accepted if On Target Firearms Academy, Inc. (Be Alert Concepts) is notified within fourteen (14) days of receipt of the product. An RMA must be issued prior to return. Returned merchandise must be in the original packaging and in new and unused condition. All “change of heart” returns are subject to a restocking fee of 10%. Purchaser is responsible for all return shipping costs.

Class Payment Polices:
1: A "seat" is not guaranteed until finalization of payment.
2: A class may be cancelled if a minimum # of seats (varies for class type) are not filled  72-hours prior to the initiation of this class.  A full refund will be issued if the class is cancelled due to the minimum enrollment requirement not being fulfilled.
3: Class Cancellation and Refund Policy:
A: Cancellations 24 hrs before scheduled class will not receive a refund or be put into another class.
B: Cancellations 24-72 hours before scheduled class can receive a refund of 40% of what they paid for the course.
C: Cancellations >72 hours before scheduled class can receive a full refund minus a $15 administration fee.
D: Cancellations 48 hours or more before scheduled class can also utilize a one-time-only class reschedule of the same course on a future date.